Wipro Recruitment Service Desk Analyst role via a smooth software technique. This complete-time, workplace-primarily based Position is open to freshers in Chennai, Coimbatore, and Bengaluru. Responsibilities consist of troubleshooting IT troubles, resolving helpdesk tickets, and supplying technical assistance for programs like MS Office, Outlook, and VPN. Candidates have to have sturdy conversation abilities, basic IT knowledge (ITIL, networking, working systems), and be flexible to work 24×7 rotational shifts. It offers a one-manner cab facility and supportive surroundings for career increase. This is a tremendous possibility for freshers to kickstart their profession in IT offerings.
- Role: Service Desk Analyst
- Location: Chennai, Coimbatore, Bengaluru
- Company: Wipro Limited
- Salary: Not Disclosed
- Qualifications: Any Graduate,Any Postgraduate
- Experience: 0 years
- Job Type: Full Time
About Wipro:
Wipro Limited is a worldwide information generation, consulting, and enterprise system offerings agency. Headquartered in Bengaluru, India, Wipro is diagnosed for its revolutionary solutions and offerings that help clients throughout industries harness the electricity of digital transformation. With a presence in over 66 international locations, Wipro serves customers internationally along with Fortune 500 agencies, making it a trusted companion for handing over cease-to-give-up commercial enterprise solutions.
Founded in 1945 as a vegetable oil organization, Wipro transitioned into the IT zone within the Eighties. Today, it’s miles renowned for its know-how in technology services, consulting, and engineering answers. Wipro specializes in regions like synthetic intelligence (AI), cloud computing, cybersecurity, information analytics, and automation, catering to industries that iinclude healthcare, manufacturing, and retail.
Wipro is guided by its middle values of innovation, customer-centricity, and sustainability. It is dedicated to driving social and environmental change via its “Wipro Cares” projects and through achieving carbon neutrality. As one of the pioneers in company social obligation, Wipro invests in education, healthcare, and environmental sustainability initiatives.
The organization is extensively identified for its employee-friendly tradition, range, and inclusion efforts. Wipro affords sufficient possibilities for a career boom through continuous getting-to-know and upskilling packages. Employees at Wipro gain exposure to modern technologies, global markets, and complex commercial enterprise-demanding situations, making it a favored choice for specialists in search of a worthwhile profession.
Ranked among Fortune India 500 and Forbes Global 2000, Wipro isn’t just an IT offering but also a transformative companion that enables businesses to thrive in the digital age. With a strong consciousness of innovation, sustainability, and client delight, Wipro continues to redefine the boundaries of era and business transformation.
Service Desk Analyst Job Description:
Wipro is searching for clean graduates for the Service Desk Analyst position in Chennai, Coimbatore, and Bengaluru. The function includes presenting an IT guide via assisting users with software troubles, troubleshooting gadget problems, and resolving helpdesk tickets. Key duties encompass logging and documenting incidents, prioritizing and resolving IT issues, and providing technical guides for trendy packages like MS Office, Outlook, VPN, and Zoom. Candidates should have awesome conversation talents, and basic information about ITIL, networking (DNS, DHCP, TCP/IP), and working structures (Windows/Mac). This full-time, office-based totally role requires flexibility to work in 24×7 rotational shifts, providing a one-manner cab facility. Perfect for freshers!
Key Responsibilities:
- Assist quit-users in troubleshooting application, device, or community issues.
- Diagnose, prioritize, and solve IT incidents suggested through diverse channels (calls, chat, emails, or walk-ins).
- Identify and amplify important tickets requiring pressing interest.
- Accurately log and report all user interactions and resolutions inside the incident management tool.
- Manage and clear up helpdesk requests.
- Take ownership of user-suggested troubles and speak of timely updates.
- Maintain an excessive stage of customer service and adhere to carrier management standards.
- Provide technical help for general programs like Outlook, MS Office 365, Zoom, and VPNs.
Requirements:
Education: Only fresh graduates are eligible to use.
Communication Skills: Excellent verbal and written communique abilities.
IT Knowledge:
- Familiarity with ITIL framework and terminologies.
- Understanding of Windows, Mac working structures, and Virtual Desktop Infrastructure (VDI).
- Basic information on networking standards like DHCP, DNS, TCP/IP, and VPN.
Technical Skills:
- Basic and intermediate troubleshooting abilties.
- Hands-on revel in or expertise of technical equipment and tactics is a plus.
Customer Service:
- Self-motivated and service-orientated.
- Ability to address queries with persistence and professionalism.
Flexibility:
Open to running in a 24×7 rotational environment.
Skills:
- Communication Skills (Written and Spoken)
- Basic Networking Knowledge
- ITIL Framework Understanding
- Desktop Support and Technical Troubleshooting
- Knowledge of Software Applications (MS Office, Browsers, VPN, Zoom, Jabber, and many others.)
Key Takeaways:
- Who Can Apply: Fresh graduates with no earlier experience.
- Work Mode: Office-based, with a one-manner cab facility.
- Skills Needed: Communication, simple IT troubleshooting, and networking principles.
- Shifts: Rotational (24×7) with weekly offs.
- Growth Opportunities: Gain experience in IT support, build technical and customer support knowledge and develop a profession with Wipro.
Service Desk Analyst Job Working Environment:
Wipro offers a dynamic and inclusive working surroundings that fosters innovation, collaboration, and non-stop learning. The enterprise emphasizes employee well-being by presenting contemporary workplace areas, work-life balance projects, and bendy guidelines. With a sturdy consciousness of diversity and inclusion, Wipro encourages human beings from all backgrounds to contribute to their specific perspectives. Employees are exposed to current technology and worldwide projects, enabling professional increase and talent enhancement. Regular schooling packages, mentorship possibilities, and recognition structures ensure career improvement. The 24×7 assist roles, like Service Desk Analyst, include based tactics, a team-oriented technique, and a culture that values customer satisfaction and teamwork.
Benefits of Working at Wipro:
- Competitive earnings and overall performance-based total incentives.
- Comprehensive medical health insurance and well-being applications.
- Opportunities for non-stop studying and upskilling.
- Exposure to current technologies and international tasks.
- Flexible painting rules and existence balance tasks.
- Diversity and inclusion-focused administrative center subculture.
- Career growth through mentorship and inner mobility.
- Structured onboarding and schooling for freshers.
- Employee-centric programs like cab facilities, childcare help, and extra.
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