Amazon HR Contact Center Associate Job 2026 – Italian and English Required

• Responding to employee inquiries in Italian and English.
• Providing support through phone, email, and live chat.
• Answering questions related to payroll, employee benefits, and leave of absence.
• Assisting with employee onboarding and offboarding queries.
• Updating and maintaining accurate employee-related information when required.
• Following internal procedures and standard operating guidelines.
• Escalating complex issues to the appropriate HR team.
• Maintaining confidentiality when handling employee information.
• Delivering professional and timely support to employees and managers.
• Working rotational shifts, including weekends or public holidays when required.

Candidates should review the following skills and requirements before submitting an application.

1. Language Requirements

• Proficiency in Italian at B2 level or above.
• Proficiency in English at B2 level or above.
• Strong verbal and written communication skills in both languages.

Candidates who speak only English may not meet the language requirements for this particular position.

2. Computer Skills

Applicants should be comfortable using standard workplace technology, including:

• Microsoft Windows
• Microsoft Office
• Microsoft Outlook
• Email and digital communication tools

3. Preferred Experience

Experience in any of the following areas may be beneficial:

• Human Resources
• Customer Service
• Call Center Operations
• Employee Support
• Administrative Support

The complete selection process should be confirmed through Amazon's official recruitment channel. Potential stages may include:

1. Online Application: Submit your application through Amazon Careers.
2. Resume Screening: The recruitment team reviews your CV and relevant experience.
3. Language Assessment: Italian and English communication skills may be evaluated.
4. Interview: Candidates may be asked about communication, employee support, and problem-solving.
5. Final Selection: The recruitment team makes a decision based on the position's requirements.

Keep the following documents ready when applying:

• Updated CV or resume in English.
• Educational certificates, if requested.
• Relevant work experience details, if applicable.
• Language proficiency certificates, if requested.
• Valid identification and work authorization documents, as required.