Accenture Job for Freshers in Bangalore for the placement of IT Service Management Representative in Bengaluru. This entry-level position gives an exciting possibility to work with IT manufacturing structures and offerings, assisting the service management lifecycle. Key obligations encompass making sure device availability, troubleshooting IT provider issues, and ensuring customer satisfaction. Candidates have to have 0-2 years of revel in, at least 15 years of complete-time training, and a fundamental understanding of the ITIL framework. Flexibility for night shifts is needed. Freshers obsessed with IT career management and searching to expand their talents are encouraged to apply right away.
- Role: IT Service Management Representative
- Location: Bengaluru/Bangalore
- Company: Accenture
- Salary: Not Disclosed
- Qualifications: Any Graduate,Any Postgraduate
- Experience: 0 – 2 years
- Job Type: Full Time
Company Overview:
Accenture is famend for its talents in virtual transformation, cloud computing, and safety answers. With a presence in over a hundred and twenty countries and personnel of more than 514,000 humans, Accenture is an international powerhouse that combines specialized capabilities and unmatched revelations throughout more than 40 industries. Its offerings encompass Strategy and Consulting, Interactive, Technology, and Operations, all powered by way of one of the international’s biggest networks of Advanced Technology and Intelligent Operations facilities.
The enterprise flourishes on innovation and embraces the strength of alternate to energy charge for its clients, shareholders, partners, and personnel. It locations a sturdy emphasis on handing over modern answers that address the ever-evolving challenges of the modern commercial enterprise landscape.
IT Service Management Representative Job Description:
The IT Service Management Representative at Accenture will manage the transport of IT production structures and offerings, helping the infrastructure company management lifecycle. Responsibilities encompass ensuring device availability, troubleshooting IT provider problems, managing incidents and risks, and ensuring consumer satisfaction. The role calls for talent in Infrastructure Service Management, familiarity with the ITIL framework, and revel in important incident management. Candidates need to have 0-2 years of revel in, at least 15 years of entire-time training, and versatility for nighttime shifts. This role offers the possibility to make contributions to the non-stop improvement of IT service processes while helping operational excellence.
IT Service Management Representative Key Responsibilities:
1. Service Management Lifecycle:
- Support the complete lifecycle of IT infrastructure provider control.
- Ensure purchaser delight through dealing with the top-notch, reliability, and availability of IT services.
- Identify and mitigate risks related to IT services.
2. Operational Support:
- Provide real-time operational help to make sure all production systems and gadgets continue to be online and to be had.
- Troubleshoot and solve IT provider issues promptly.
3. Continuous Improvement:
- Contribute to improving IT provider control tactics through non-forestall remarks and innovation.
- Identify opportunities for performance and scalability inside IT operations.
4.Collaboration and Problem Solving:
- Engage in organization problem-fixing discussions to cope with and resolve IT provider traumatic conditions.
- Assist crew individuals in building understanding and growing answers.
IT Service Management Representative Required Skills and Qualifications:
Must-Have Skills
- Infrastructure Service Management:
- Proficiency in handling IT infrastructure and turning in brilliant services.
Familiarity with ITIL Framework: Knowledge of the IT Infrastructure Library (ITIL) principles and their software in incident, hassle, and changmanagementge.
Good-to-Have Skills
- Critical Incident Management: Experience in coping with critical incidents and using decisions under time constraints.
- Change and Problem Management: A strong statistics of methods for handling and mitigating modifications and issues in IT structures.
IT Service Management Representative Educational Requirements:
- Minimum Education: A 15-year complete-time schooling.
- Preferred Degree: B.Tech/B.E. In any specialization or postgraduate degree in any region.
- Professional and Technical Competencies
- To excel in this position, the candidate is predicted to have.
IT Service Management Representative Professional and Technical Competencies:
1.IT Service Management Expertise: Solid know-how of IT service control standards and top-notch practices.
2. Technical Proficiency: Knowledge of ITIL approaches inclusive of incident, trouble, and alternate management.
3 . Problem-Solving Skills: Strong essential thinking talents to troubleshoot problems and collaborate on answers.
4. Flexibility: Willingness to work in flexible night shifts to meet client requirements.
5 . Operational Excellence:
- Demonstrated capability to analyze entreaty IT carrier problems efficiently.
- Capability to control service transport effectively.
IT Service Management Representative Work Environment:
Location: Bengaluru
The candidate could be based in Accenture’s Bengaluru office, a hub for IT innovation and operational excellence.
Shift Timings: Flexible Night Shifts
IT Service Management Representative Why Join Accenture?
1. Career Growth
- Accenture offers remarkable possibilities for professional improvement. Employees advantage from:
- Access to worldwide responsibilities across various industries.
- Comprehensive schooling applications to upskill and live ahead in the area of IT provider management.
2. Innovation and Technology:
Working at Accenture way being at the forefront of technological innovation. Employees have the threat to artwork with modern-day equipment and solutions, improving their technical understanding.
3. Collaborative Culture:
Accenture’s inclusive and collaborative work surroundings encourage personnel to make contributions to their thoughts and make a significant impact.
4. Client Impact:
With a focus on handing over prices to clients, employees have the opportunity to without delay make a contribution to the fulfillment of main global organizations.
5. Recognition and Rewards:
Accenture recognizes and rewards outstanding performance via quite a number of programs that consider women and institution achievements.
IT Service Management Representative Conclusion:
The IT Service Management Representative position at Accenture is an exceptional possibility for candidates looking to construct a career in ITservice managemente. With its awareness of innovation, consumer pleasure, and operational excellence, this feature offers a dynamic environment and widespread possibilities for the export boom.
If you have gotan ardorr an ardorng with IT systems and a choice to artwork with a globally recognized organization, this function at Accenture can be the right healthful. Apply in recent times to join a set that flourishes on remodeling disturbing situations into opportunities and handing over exquisite outcomes for clients international.
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