Teleperformance Hiring Voice Process Executive for its BPO operations in Bengaluru. The function entails managing inbound purchaser calls, providing aid, resolving problems, and managing escalations. Candidates ought to be fluent in English and Hindi with 1+ years of experience The function gives rotational shifts, competitive earnings (INR 21,000 – 25,000 CTC), and possibilities for career growth Immediate joiners are favored. Apply now!
- Role: Voice Process Executive
- Location: Bengaluru
- Company: Teleperformance
- Salary: ₹1-3 Lacs P.A
- Qualifications: Any Graduate
- Experience: 1 – 3 years
- Job Type: Full Time
Voice Process Executive Job Description:
Teleperformance is hiring a Voice Process Executive for his or her BPO operations in Bengaluru. The role involves dealing with inbound consumer calls, imparting customer service, addressing inquiries, and handling escalations. Candidates must have desirable communication abilities in English and Hindi, with at the very least 0-12 months of revel in customer service. The job offers rotational shifts (6 AM – 8 PM, any 9-hour shift), with 6 running days and 1 rotational break day.
Key Responsibilities:
- Handle inbound purchaser calls professionally.
- Provide correct answers to customer inquiries.
- Ensure great customer support.
- Address customer proceedings and increase when needed.
- Maintain product and career understanding to help clients.
- Resolve purchaser problems right away and successfully.
- Document patron interactions correctly within the machine.
- Follow enterprise hints and protocols.
- Offer product recommendations wherein relevant.
- Upsell and go-sell merchandise/offerings to beautify patron pride.
- Follow up with customers to make sure issues are resolved.
- Handle customer escalations with professionalism.
- Maintain service stage agreements (SLAs).
- Achieve centered KPIs related to consumer satisfaction and response time.
- Stay up to date on product changes and business enterprise guidelines.
- Collaborate with group members to enhance usual customer support high-quality.
Requirements:
Education: Any graduate can practice.
Experience:
- Minimum of 1-12 months of experience in a similar role.
- Candidates with no experience but true verbal exchange skills may also be considered.
Language Skills:
- Proficiency in English (spoken and written).
- Fluency in Hindi is mandatory.
- Interpersonal Skills:
- Strong communication capabilities.
- Ability to deal with patron interactions with professionalism and empathy.
Key Skills Required:
- Inbound Customer Service.
- Voice Process.
- Handling Inbound Calls.
- Escalation Management.
- Hindi Speaking and English Proficiency.
- Customer Service Orientation.
Job Details:
Mode of Work: Work from the office.
Interview Type: Face-to-face interview.
Work Schedule:
- 6 days running with 1 rotational time off.
- Day shifts with rotational timings.
Salary: CTC: INR 25,000 – INR 21,000 in keeping with month.
Additional Information:
- The employer is looking for younger talents with a passion for customer service.
- Training could be provided to align applicants with organizational goals and processes.
- Candidates with earlier BPO/Call Centre experience will have an advantage.
Why Join Teleperformance?
- Opportunity to work in a globally reputed company.
- Career boom and improvement possibilities.
- Competitive revenue package deal and blessings.
- Dynamic work surroundings with supportive management.
- Exposure to quite a few customer service situations, improving capabilities and experience
Contact Details:
Recruiter Contact: Varsha – 8884000130
Why Teleperformance?
By deciding on Teleperformance, clients and personnel alike gain from its unwavering consciousness of quality, innovation, and global understanding, making it a trusted partner for businesses and a first-rate place to work.
Voice Process Executive Benefits:
- Competitive Salary.
- Rotational Shifts (flexible operating hours).
- Work-from-workplace environment.
- Career Growth Opportunities.
- Skill Development and education programs.
- Employee Recognition Programs.
- Inclusive and Supportive Work Culture.
- Health and Wellness Benefits.
- Job Stability with a leading international agency.
- Access to Advanced Technology and gear.
- Diverse Workforce with a focal point on inclusivity.
- Performance-Based Incentives.
- Employee Referral Bonuses.
- Comprehensive Leave Policies (unwell go away, informal leave, and many others.).
- Opportunities for International Assignments (because of the global presence).
About Teleperformance:
Teleperformance is a primary global company of client experience management and industrial corporation technique outsourcing (BPO) offerings. Founded in 1978, the corporation has grown exponentially, putting in place its presence in over 88 countries and serving more than one hundred seventy markets globally. Teleperformance is thought to impart complete outsourcing solutions, ranging from customer support and technical help to income, advertising and marketing, and digital transformation offerings. The employer’s frame of employees exceeds 420,000 employees, making it one of the maximum essential BPO businesses globally. Its capability to scale, innovate, and supply top-tier offerings has earned it recognition as an employer chief.
Teleperformance focuses on customer engagement, delivering terrific studies at some stage in more than one channel, consisting of voice, chat, social media, and e-mail The employer serves numerous industries including telecommunications, healthcare, banking, e-trade, retail, and technology. It has built a stable recognition for expertise customers’ desires and imparting tailored answers that assist businesses develop and decorating their patron relationships. Teleperformance’s several carrier offerings make certain that clients have the ability and assistance they need to achieve an unexpectedly evolving market.
Services and Expertise
Teleperformance’s company portfolio spans numerous vital regions. Its customer service operations deal with inbound calls, purchaser queries, technical manuals, and criticism resolution. The employer excels in imparting income and retention services, clients boom income through proactive patron engagement. Additionally, Teleperformance offers returned-place of business services, which consist of records access, claims processing, and administrative aid. One of its middle differentiators is its dedication to digital transformation. Teleperformance integrates present-day technology like artificial intelligence (AI), automation, and analytics into its operations, allowing customers to offer greater green, fee-effective, and customized customer experiences.
Teleperformance has additionally been at the leading fringe of multi-channel customer service, appealing to customers across various touchpoints to meet their alternatives. Whether it is via voice calls, social media interactions, email correspondence, or stay chat, Teleperformance ensures seamless communication and patron pride. The business enterprise’s capability to leverage cloud-based totally generation and AI-powered answers has empowered customers to create clever, agile, and scalable customer service operations.
Corporate Culture and Values
At the coronary heart of Teleperformance’s achievement is its employee-centric culture. The corporation believes in growing work surroundings in which employees experience value, support, and endorsement. Teleperformance places a high value on range, inclusion, and teamwork, fostering an surroundings of mutual admiration amongst personnel from various backgrounds. The company presents enough possibilities for professional improvement, education, and talent-constructing, making sure employees have the tools they want to broaden professionally and for my part.
Teleperformance’s dedication to corporate social responsibility (CSR) is likewise a key element of its operations. The business enterprise actively contributes to several social causes and community responsibilities globally. It specializes in environmental sustainability, employee well-being, and giving again to the organizations where it operates. Teleperformance’s determination to sustainable employer practices has earned its recognition in numerous CSR ratings, reflecting its authentic dedication to developing an advantageous effect.
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