Barclays Job Vacancy for Customer Care Leader in Noida | 2025 Apply

Barclays Job Vacancy for Customer Care Leader at its Noida workplace. This everlasting function entails leading a customer support group to supply incredible guidance across a couple of channels. Key responsibilities encompass team management, ensuring regulatory compliance, and improving patron pride. Candidates need to have a minimum of 3 years’ revel in in a client care management role, preferably inside the BPO or banking enterprise, and possess sturdy leadership and communication competencies. The role gives opportunities for career improvement within a globally identified monetary group. For more information and to apply, please go to Barclays’ respectable careers web page.

• Position: Customer Care Leader
• Location: Noida, Uttar Pradesh
• Company: Barclays
• Salary: Not Disclosed 
• Qualifications: Bachelor’s degree
• Job Type: Full-time  

About Barclays:

Barclays is a prime British multinational bank with rich statistics spanning over 330 years. Headquartered in London, Barclays operates in more than forty international places and serves tens of tens of millions of customers internationally. The financial institution affords a massive variety of financial services, including retail banking, business banking, funding banking, wealth management, and credit cards.

Barclays is idea for its dedication to innovation, virtual transformation, and customer-centric banking solutions. It continuously invests in era to decorate the banking enjoy for people and agencies alike. The bank operates through  fundamental divisions: Barclays UK, that specialize in personal and commercial enterprise banking within the United Kingdom, and Barclays International, which incorporates employer and investment banking operations.

Barclays fosters a various and inclusive work way of life, guided via the use of its middle values: Respect, Integrity, Service, Excellence, and Stewardship. The corporation also promotes the Barclays Mindset – Empower, Challenge, and Drive – which shapes its internal management and operational strategies.

In addition to corporation excellence, Barclays actively contributes to the agencies it serves via diverse social impact and sustainability tasks. With a strong emphasis on accountable banking, risk management, and lengthy-term fee advent, Barclays stays a relied on call inside the global economic panorama.

Barclays Job Vacancy for Customer Care Leader Job Description:

Barclays’s Job Vacancy for Customer Care Leader is answerable for main a high-performing customer support team, making sure excellent provider delivery across channels. The role involves handling everyday operations, driving patron pleasure, and maintaining compliance with regulatory and chance frameworks. Key responsibilities embody performance management training, resolving customer troubles, and helping strategic organization dreams. Candidates have to have at least three years of management revel in customer support, ideally in the BPO or banking location. Strong communication, problem-solving, and organizational management talents are crucial. The position is based totally in Noida and gives possibilities for career boom in dynamic and inclusive surroundings.

Barclays Job Vacancy for Customer Care Leader Key Responsibilities:

1.  Team Leadership and Management:

• Lead and encourage a client care organization with the motive of accomplishing first-rate client outcomes.
• Supervise and manual expert development of crew participants.
• Allocate artwork successfully and manage crew assets efficiently.
• Build a lifestyle of non-stop improvement and universal overaleverynce excellence.
• Foster a sense of possession and responsibility among crew individuals.

2. Operational Oversight:

• Manage every day commercial employer operations ensuring strategies are green and aligned with goals.
• Utilized inner and outside insights to craft and execute powerful commercial enterprise plans.
• Ensure compliance with all operational, threat, and regulatory frameworks.
• Take evaluative judgments to guide economic needs of clients and strain sustainable revenue boom.

3.  Customer Service Excellence:

• Drive a purchaser-first way of life all through the group, enhancing Net Promoter Scores (NPS).
• Act as a purchaser advocate, ensuring quick decision of issues before everything element of contact.
• Promote omni-channel carrier transport for superior accessibility and delight.
• Build and keep deeper relationships with clients to foster loyalty and retention.

4.  Risk Management and Compliance:

• Ensure adherence to all relevant recommendations, processes, and policies.
• Take ownership of threat mitigation techniques and new insurance implementation.
• Maintain sturdy inner controls within the team’s operational sports.
• Escalate coverage breaches and contribute to a strong compliance environment.

Barclays Job Vacancy for Customer Care Leader Skills & Competencies:

1.Technical and Industry Knowledge:

• Minimum of 3 years’ revel in a control position inner customer service, preferably in BPO or banking.
• Thorough information on customer support, excellent practices, and agency benchmarks.
• Familiarity with banking products, services, and consumer journey expectations.
• Awareness of regulatory standards and compliance obligations within the banking/BPO area.

2.Leadership and Communication Skills:

• Strong control and people manipulate competencies.
• Excellent verbal and written communication skills.
• Ability to energize, encourage, and inspire companies in a quick-paced environment.
• Guided and convinced individuals about talking to complex/touchy records efficiently.

3. Analytical and Decision-Making Abilities:

• Solid problem-solving and analytical abilties to solve purchaser troubles.
• Ability to assess real records and make knowledgeable alternatives.
• Use of statistics-pushed insights to diploma performance and pressure improvements.

Barclays Vacancy for Customer Care Leader Educational Requirements:

Barclays Job Vacancy for Customer Care Leader Minimum Qualification:

• A bachelor’s degree in any challenge is typically required.
• (Preferred fields: Business Administration, Commerce, Finance, or related areas)

Barclays Job Vacancy for Customer Care Leader Preferred Qualifications:

A postgraduate degree (MBA or equal) is a plus, in particular with a focus on:

• Operations Management
• Customer Relationship Management
• Human Resources
• Finance / Banking

Industry Certifications (Optional but Beneficial):

Certifications in customer support, contact center manipulation, or high-quality management are first-rate:

• Six Sigma / Lean Certification
• ITIL Foundation
• COPC Certification
• Banking/Finance organization certifications (e.G., NISM, NCFM)

Barclays Job Vacancy for Customer Care Leader Benefits:

1. Competitive Salary:

• Attractive and market-aligned profits package based on revel in and function level.
• Performance-related incentives and bonus structures.

2 . Job Stability:

• Permanent employment provides lengthy-time period manner safety.
• This is an opportunity to grow inside one of world’s most important banking institutions.

3. Career Growth & Development:

• Clear career development path with inner mobility opportunities.
• Access to management development packages and mentorship.
• Continuous gaining knowledge via workshops, training modules, and certifications.

4. Health & Wellne, ss Benefits:

• Comprehensive scientific medical insurance (for self and dependents).
• Life coverage and personal twist of fate coverage.
• Mental fitness fitnworkspacesell-being assistance (counselling services, worker help programs).

5. Work-Life Balance:

• Fixed shift timings with predictable painting hours.
• Paid ddayswithout work, along with annual depart, casual depart, and ill depart.
• Parental go away and maternity/paternity help guidelines.

6. Retirement and Financial Benefits:

• Provident Fund (PF) and Gratuity as in keeping with statutory norms.
• Employee Stock Purchase Plans (based on eligibility).
• Performance bonuses and annual increment opinions.

7.Employee Perks:

• Meal cards, shipping allowances or shuttle offerings (where relevant).
• Special discounts and gives through company tie-ups (gyms, retail, adventure).
• Office centers like modern workspace, enjoyment zones, and cafeterias.

8. Inclusive Work Environment:

• Diverse and inclusive way of life with global exposure.
• Equal possibility organization with a focus on gender stability and LGBTQ+ inclusion.
• Employee aid agencies and range networks.

9. Recognition and Rewards:

• Regular worker appreciation and reward packages.
• “Colleague Recognition Awards” for top performers.

Click Here To Apply Online

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