Concentrix Job Vacancy for Team Leader Operation for its Kolkata place. The position entails supervising call middle associates, making sure adherence to organizational guidelines, and meeting overall performance metrics. Key duties encompass educating crew contributors, managing attendance, coping with escalated customer calls, and conducting group conferences. Candidates have to own sturdy conversation skills, the ability to work under pressure, and experience in leading groups. A companion’s degree with t years of relevant experience is preferred. This full-time, on-website online role gives possibilities for professional growth inside an international business enterprise.e
- Role: Team Leader Operation
- Location: Greater Kolkata Area
- Company: Concentrix
- Salary: Not Disclosed
- Qualifications: Graduation
- Job Type: Full Time
About Concentrix:
Concentrix is a main global issuer of enterprise services, specializing in patron engagement and enhancing an organisation’s average overall performance. Headquartered in Fremont, California, Concentrix operates in over forty nations, using greater than 300,000 experts who supply services in over 70 languages. The organization partners with the area’s most recognized brands throughout industries together with generation, retail, e-change, banking, healthcare, automobile, and tour.
Founded with a vision to redefine the customer enjoy, Concentrix combines era, human knowledge, and records-driven insights to help customers optimize their operations and achieve higher industrial employer outcomes. The organization offers a huge form of services, such as customer service, technical help, sales, collections, analytics, automation, and digital transformation.
Concentrix is understood for its customer-first approach, emphasizing innovation, terrific, and operational excellence. Through its superior virtual skills and deep enterprise understanding, the enterprise allows customers to assemble more potent relationships with their customers and live ahead in an increasingly aggressive market.
A middle part of Concentrix’s fulfillment lies in its humans-centric tradition. The organisation fosters a collaborative, inclusive, and empowering artwork environment wherein employees are endorsed to develop and thrive. Concentrix invests carefully in schooling and improvement, ensuring its team of workers is geared up with the capabilities and system wanted for success.
Sustainability and organizational obligations are also crucial to Concentrix’s operations. The corporation actively engages in network outreach, environmental sustainability projects, and a variety of inclusion packages.=
In 2020, Concentrix has grown to be an unbiased publicly traded employer (NASDAQ: CNXC), in addition to reinforcing its willpower to innovate and grow. With its robust international presence, client-focused philosophy, and non-stop power for excellence, Concentrix is a relied-on associate for businesses searching to beautify client stories and operational common performance.
Whether you’re a client, client, or crew member, Concentrix gives you motive, ardor, and overall performance.
Concentrix Job Vacancy for Team Leader Operation Job Description:
Concentrix Job Vacancy for Team Leader Operation involves dealing with a team of name center buddies to make certain first-rate customer service and overall operational performance. Key duties encompass overall performance tracking, schooling, coping with escalations, meeting carrier stage agreements (SLAs), and using organization engagement. The role calls for robust control, communication, and analytical capabilities. Candidates need to be consequences-orientated, capable of mentoring group members, and adaptable to shift-based painting schedules. Prior enjoyment of operations or the BPO region, especially in adventure or aviation, is preferred. The function is a complete-time and on-net page, based inside the Greater Kolkata Area, providing boom possibilities inside a global agency.
Concentrix Job Vacancy for Team Leader Operation Responsibilities:
1. Team Managedaily
- rvise a set of call center friends on a every day basis.
- Monitor work attendance and productiveness as consistent with business enterprise coverage.
- Schedule c rew activities and make certain participation.
2.Performance Monitoring:
- Continuously compare the overall performance of team participants.
- Provide normal coaching and feedback to make certain high-performance output.
- Identify underperformance problems and provoke corrective motion plans.
- Maintain performance aligned with Key Performance Indicat ors (KPIs) and Service Level Agreements (SLAs).
3.Escalation Handling:
- Act as a Subject Matter Expert (SME) to help in resolving purchaser escalations.
- Offer steering at some stage in hard or complicated client interactions.
4.Communication:
- Set clear expectancies and communicate updates efficaciously.
- Conduct everyday team conferences to share updates and collect feedback.
- Maintain open channels for obvious communication.
5.Compliance & Processes:
- Ensure operational compliance with organisation regulations and contractual duties.
- Stay up to date on inner tactics, policies, and legal necessities.
- Attend manager improvement applications for talent enhancement.
Concentrix Job Vacancy for Team Leader Operation Key Skills Required:
1.Leadership & People Management
- Proven capacity to guide and encourage teams.
- Capable of mentoring and guiding crew contributors to fulfill objectives.
- Handle worker relations professionally and resolve problems direccommunicacommunicationtion Skills:
- Strong oral and written communique skillability.
- Ability to present thoughts since ely and hopefully to both team and management.
3.Analytical Skills:
- Skilled in studying performance information.
- Develop improvement strategies primarily based on insights.
- Track and file on SLAs and KPI achievements.
4.Problem Solving:
- Identify method bottlenecks and enforce green answers.
- Handle patron and inner escalations lightly and constructively.
5. Time Manunder
- ble to prioritizwell-timedfficaciously underneath strain.
- Ensure well-timed delivery of team and character objectives.
6. Flexibilinon-well-known
- ss to paintings rotational shifts or non-wellknown schedules.
- Adaptable to dynamic enterprise needs.
Concentrix Job Vacancy for Team Leader Operation Educational & Experience Requirements:
Minimum Qualification: Graduation (any circulation)
Preferred Qualification: Associate diploma in a relevant field.
Concentrix Job Vacancy for Team Leader Operation Experience:
- 2–4 years of applicable experience in BPO/name middle operations.
- 2+ years inside the Travel or Aviation industry favored.
- Proven song document of handling groups in performance-pushed surroundings.
Concentrix Job Vacancy for Team Leader Operation Benefits:
1. Competitive Salary: Industry-leading compensation with performance-based bonuses.
2.Health & Wellness:
- Coherent medical insurance (clinical, dental, and imaginative and prescient).
- Access to mental fitness and well-being assets.
3 . Paid Time Off:
- Generous paid vacation, sick leave, and personal time.
- Parental leave for each parent
4. Career Development:
- Access to training, certifications, and upskilling applications.
- Internal mobility possibilities and leadership improvement.
5 . Employee Discounts: Exclusive discounts on Amazon products and services.
- Retirement savings plans consisting of Provident Fund (PF) and other region-specific options.
- Stock alternatives and constrained stock gadgets (RSUs) for eligible roles.
7. Inclusive Work Environment:
- Equal opportunity organization with focus on variety and inclusion.
- Support for employee aid organizations and affinity networks.
8. Global Exposure:
- Opportunity to work with worldwide teams and projects.
- Potential for distant places assignments or transfers.
- Community Engagement Volunteer opportunities and network outreach applications.
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