A Customer Support Associate at Sutherland performs an important function in supporting customers through calls. The primary responsibility is to address customer queries, offer resolutions, and ensure patron satisfaction. Customer Support Associate at Sutherland Excellent communication skills in Hindi and English are crucial for this function. Candidates have a way of coping with inquiries correctly, maintaining professionalism, and providing perseverance with client enjoyment. Freshers and experienced candidates are welcome to use. The project calls for staying power, trouble-fixing abilities, and a purchaser-centric approach. The characteristic includes operating in an afternoon shift from the place of work in Chennai. Customer Support Associate at Sutherland gives a hard and fast artwork surroundings, possibilities for boom, and talent improvement.
- Job Description – Hindi Voice Process at Sutherland
- Role: Customer Support Associate
- Company: Sutherland
- Experience: 0 – 3 Years
- Salary: ₹ 2.75-3 Lacs P.A
- Location: Chennai
Job Description
A Customer Support Associate at Sutherland is responsible for assisting customers across various communication channels, Customer Support Associate at Sutherland such as phone, email, and chat. Their duties include addressing customer inquiries, resolving complaints, troubleshooting issues, and offering guidance on products or services. Customer Support Associate at Sutherland They ensure customer satisfaction by delivering accurate information and timely solutions. The role requires strong communication skills, problem-solving abilities, and the capacity to handle multiple tasks efficiently. Customer Support Associate at Sutherland also documents interactions, escalate complex issues when needed, and works collaboratively with other teams to improve service delivery. A customer-focused attitude and attention to detail are key traits for success in this role.
About Company
Sutherland is a worldwide business employer technique outsourcing (BPO) agency that gives extremely good customer support and virtual transformation solutions. Established over 35 years in the beyond, Sutherland has grown into a frontrunner within the enterprise, serving clients all through a couple of sectors. The enterprise makes a specialty of innovation, patron revel in, and generation-pushed solutions. With a sturdy presence in India, inclusive of Chennai, Sutherland gives various career opportunities, particularly in voice and non-voice techniques. Employees benefit from based surroundings, prprofessionalrowth possibilities, and functionality improvement programs. Sutherland values range, teamwork, and non-prevent analyzing, making it a genuinely ideal place of job for freshers and professional professionals.
Responsibilities
Work from place of business role in a Hindi Voice Process.
Assist clients through calls, resolving queries, and supplying answers.
Maintain remarkable verbal conversation in Hindi and English.
Ensure purchaser delight by the manner of the usage of handing over the extremely good issuer.
Handle patron issues with staying power and professionalism.
Collaborate with business enterprise people to decorate common provider average performance.
Interview Process:
HR Round – Initial screening to assess communication and suitability.
Operation Manager Round – Evaluation of hobby-related capabilities.
Voice & Accent Assessment – Test to ensure expertise in Hindi and English.
Requirements:
Freshers and experienced candidates are welcome.
Strong communication capabilities in Hindi and English.
Must be to be had for an immediate becoming a member of date.
Any diploma or diploma holders can have a look at it. Willingness to artwork in a day shift.
Work Mode:
In-workplace function at Sutherland, Chennai.
Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai.
Landmark: Opposite Perungalathur Railway Station.
Key Skills Customer Support Associate at Sutherland
Communication Skills – Ability to talk fluently in Hindi and English.
Problem-Solving – Analyzing troubles and supplying effective resolutions.
Customer Service Orientation – Ensuring purchaser pride and an effective experience.
Active Listening – Understanding customer issues and responding as it wants to be.
Multitasking – Managing a couple of queries correctly.
Teamwork – Collaborating with colleagues to enhance service high-quality.
Benefits at Sutherland
Career Growth Opportunities – Training packages and promotions for career development.
Job Stability – A legit company with lengthy-term employment possibilities.
Health Benefits – Medical coverage and fitness applications.
Work-Life Balance – Fixed shifts and established work schedules.
Skill Development – Training intervals to enhance conversation and customer service skills.
Employee Engagement Activities – Fun sports, rewards, and reputation programs.
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