HCLTech Walk in Interview in Lucknow on 22nd April 2025 for the role of Customer Service Representative (CSR). This possibility is open to male freshers with non-BTech ranges who’re keen to start their careers in a global IT offerings organization. The function includes managing customer queries thru electronic mail, chat, and social media in a night time shift environment. Interested candidates must deliver a duplicate in their updated resume and go to the venue at Village Kanjehara, Chack Gajaria Farms, Sultanpur Road, Lucknow, between 11 AM to 4 PM.
HCLTech Walk in Interview Description:
- Job Title: Customer Service Representatives (CSR)
- Location: Lucknow
- Company: HCLTech
- Salary: Not DisclosedÂ
- Qualifications: Any Graduate
- Experience: 0Â years
- Job Type: Full Time
About HCLTech:
HCLTech is a main worldwide technology organization that offers subsequent-era digital, engineering, cloud, and AI answers to clients global. With over 220,755 employees throughout 60 nations, HCLTech grants innovative answers and a sturdy dedication to excellence. Known for fostering skills and investing in human capital, HCLTech is ranked many of the top employers within the IT services area and has been featured in Fortune India 500.
The business enterprise operates with a focal point on variety, inclusion, and a strong administrative center lifestyle. HCLTech’s expansive consumer base spans across sectors along with banking, production, retail, healthcare, and telecom, giving personnel colossal opportunities to paintings on worldwide initiatives and construct a rewarding profession.
HCLTech Walk in Interview Job Description:
HCLTech is hiring Customer Service Representatives (CSR) to provide excellent guide to clients thru electronic mail, chat, and social media structures. As a CSR, you’ll deal with inquiries, remedy proceedings, and make sure consumer pleasure by way of delivering activate and expert provider. This non-technical role calls for first-rate verbal exchange capabilities, problem-fixing potential, and a consumer-first mind-set. You will use CRM equipment to report interactions and collaborate with team members to meet service goals. This function is right for fresh graduates (non-BTech) who are snug working in night time shifts and are eager to construct a profession in customer service with a global organisation.
HCLTech Walk in Interview Responsibilities:
- Delivering superb customer service thru multiple channels – e-mail, chat, and social media.
- Responding to patron queries, resolving complaints, and ensuring purchaser pleasure.
- Collaborating with inner teams to solve complex patron problems.
- Maintaining correct documentation of patron interactions the usage of CRM software.
- Following popular operating techniques and contributing to system development.
- Meeting performance metrics including first response time, decision time, and patron pride.
HCLTech Walk in Interview Education Requirements:
Eligibility Criteria: Undergraduate Degree (UG): Any Graduate
Degree Streams Accepted:
- Bachelor of Arts (BA)
- Bachelor of Commerce (B.Com)
- Bachelor of Science (B.Sc)
- Bachelor of Business Administration (BBA)
- Bachelor of Computer Applications (BCA)
- Other non-engineering stages
HCLTech Walk in Interview Key Skills Required:
1.Communication Skills:
- Strong verbal and written communique in English.
- Ability to recognize patron queries and respond simply and professionally.
2.Customer Service Orientation:
- Patience, empathy, and active listening whilst managing patron issues.
- Ability to remain calm under stress and provide helpful solutions.
3.Interpersonal Skills:
- Friendly, polite, and assured approach whilst interacting with clients.
- Team collaboration and a willingness to help peers when needed.
4.Basic Computer Knowledge:
- Familiarity with the use of computers, electronic mail, and net browsers.
- Typing abilities and capacity to navigate basic software equipment.
5.CRM Software Handling:Willingness to examine and function Customer Relationship Management (CRM) gear for recording interactions and tracking problems.
6.Multitasking Ability:
- Handling more than one chats, emails, or social media interactions on the equal time.
- Managing tasks without compromising on first-rate or interest to element.
7.Problem-Solving Skills:
- Analytical thinking to quickly recognize and clear up patron troubles.
- Ability to expand unresolved troubles to relevant departments.
8.Adaptability:
- Comfortable operating in night shifts or converting paintings environments.
- Quick learner with a advantageous attitude towards comments and schooling.
9.Time Management:Meeting every day goals and managing response/resolution instances efficiently.
10.Professionalism:
- Maintaining a well mannered and respectful tone at all times.
- Following employer pointers, strategies, and confidentiality norms.
HCLTech Walk in Interview Benefits:
1.Career Launchpad for Freshers:
- A notable possibility to kickstart your expert adventure with one among India’s pinnacle IT services and consulting corporations.
- Hands-on experience in patron-facing roles, constructing sturdy foundational skills.
2.Structured Training & Onboarding:
- Comprehensive education applications to help you transition into your position smoothly.
- Learn approximately CRM gear, consumer verbal exchange, and problem resolution techniques.
3.Global Work Environment:
- Be a part of a various team with exposure to global clients and international requirements.
- Learn best practices from experienced experts across extraordinary domains.
4.Growth Opportunities:
- Performance-primarily based promotions and internal mobility.
- Opportunity to transport into roles like Team Lead, Quality Analyst, or Process Trainer over time.
5.Full-Time Permanent Role:
- Secure employment with full-time and everlasting popularity.
- Job stability in a reputed employer with over 220,000 personnel international.
6.Attractive Perks and Compensation:
- Competitive profits (as according to employer standards).
- Eligibility for performance bonuses and incentives primarily based on KPIs.
7.Health and Wellness:
- Access to medical insurance, health packages, and employee help offerings.
- Regular health take a look at-usaand intellectual well-being tasks.
Why Join HCLTech?
- Global Exposure: Work with clients and groups across the globe, gaining treasured enjoy in a multinational setting.
- Career Growth: Clear career progression pathways with upskilling applications and certifications.
- Learning & Development: Access to current equipment, education modules, and mentorship from skilled professionals.
- Employee-Centric Culture: HCLTech values range and inclusion, developing a secure and increase-driven place of work.
- Stability: As one of the pinnacle IT services carriers, HCLTech gives long-term stability and regular profession increase.
- Comprehensive Benefits: Competitive earnings, medical health insurance, and other perks for full-time personnel.
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