- Accenture Walkin Interview in Mumbai
- Job Role: HR Service Delivery Associate
- Salary: Not Disclosed
- Location: Mumbai
- Company: Accenture
- Qualification: Any Graduate
- Experience: 1 – 5 years/
About Accenture
Accenture is a major global professional services company, which is famous for its abilities in digital, cloud, and security. With deep expertise in strategy, counseling, technology, and operations, there is help to customers in the extensive industries to become a high-performance business. The company embraces the power of change for its customers, people, shareholders, partners, and communities to create shared success. Operations in more than 120 countries, drives activity innovation and provides transformative solutions, the way the world works and way of life improves.
Job Description:
This role includes providing frontline voice support as an HR Service Delivery associate. You will be the first point of contact for staff inquiries, solving issues related to payroll, profit, and policies. Major responsibilities include call handling, proper processing of HR transactions in the system, and ensuring timely resolution within service level agreements. The situation requires excellent communication skills, a customer-focused approach, and the ability to maintain strict privacy of all employee data.
Why Accenture? A glimpse into a global powerhouse
With a stellar rating of 3.76 out of 5 based on more than 6542 reviews, Accenture has strengthened its reputation as a top employer. They are not just a company; They are an ecosystem of talent driving changes for top customers around the world. Working in the acture means that the technology and business process is at the forefront of outsourcing, with immense opportunities for learning, development, and career progress. For any HR professional, achieving experience in the HR service delivery model of Exent is an important career milestone.
Key Responsibilities: Accenture Walkin Interview in Mumbai
- Providing voice support: Handling inbound and outbound calls from employees about a wide range of HR queries, from policies, procedures, and onboarding.
- Problem resolved: acting as a first-tier resolver, whenever possible, to address employee concerns effectively during the first contact.
- Data Management: Accurately processing HR transactions related to employee data, status change, and individual information updates in the HR system.
- Service Request Management: Logging, tracking, and managing HR service requests through resolution to ensure compliance with agreed service level agreements (SLAs).
- Use of knowledge: Take advantage of the basis of knowledge and standard operation processes to provide coherent and accurate information.
- Escalation handling: Identifying complex issues that require deep expertise and are originally enhanced for suitable other-level support teams.
- Maintaining privacy: Sensitive employee maintains the highest standards of privacy when handling sensitive employee information.
- Continuous improvement: participate in feedback loops to improve procedures and increase overall employee service experience.
Necessary Qualifications:
- Experience: A solid 1 to 5 years of experience in a voice-based process, preferably within a human resource shared services or customer service environment.
- Education: A Bachelor’s degree is usually necessary in any discipline. A degree or diploma in human resources will be a different benefit.
- Communication Skills: Exceptional oral and written communication skills in English are non-parasitical. The ability to clarify complex information is simply important and peaceful.
- Technical proficiency: familiarity with HRIS (Human Resource Information System) such as Workday, SAP SuccessFactors, or Oracle HCM is highly desirable. Strong skills in the MS Office, especially Excel, are important.
- Customer-centered attitude: a real passion to help people and provide extraordinary service.
- Problem-solution skills: The ability to actively hear, analyze a situation, and find a solution to find logical arguments.
- Adaptability: Often working in a sharp, dynamic environment with changing preferences.
Documents to Carry:
Absolutely. There are necessary documents to take here.
- Many printed copies of your update have been resumed.
- Photo ID proof issued by the government (Aadhaar, PAN, Passport, Driver’s License).
- Original and photocopy of educational certificates (10th, 12th, graduation).
- The original and photocopy of your experience letters from previous employers.
- Recently, passport-shaped photos.
Salary and profit:
Absolutely. Here, the numerals have salary and benefits:
- Competitive salary aligns with industry standards.
- Comprehensive health insurance for you and your family.
- Display-based annual bonus and encouragement.
- Liberal payment time off and release policies.
- Retirement savings and investment scheme benefits.
- Constant learning and professional development programs.
FAQs:
Here is a simple faq point:
- What is an exact walk-in site and date?
- Is this a permanent or contract-based situation?
- What will be the specific work hours and changes?
- Is work available from work?
- What is a career growth path in this role?
How to prepare for the Accenture Walkin Interview in Mumbai:
The success of the walk-in drive rests on preparation. Here is a step-by-step plan:
1. Document checklist:
- Many copies of your update have resumed.
- Passport -shaped photos.
- Original and photocopy of your educational certificates (10th, 12th, graduation).
- Pay the original and a photocopy of your experience papers and previous employers.
- Photo ID issued by a government (Aadhaar card, PAN card, passport, or driver’s license).
2. Research and Preparation:
- Know the Excellent: Go beyond the basics. Understand their basic values, recent news, and their business in India. This shows real interest.
- Review HR Fundamental: Brush up on general HR concepts such as employee life cycle, performance management, parole components, and general HR policies.
Prepare for general questions:
- “Tell me about yourself.” (Keep it brief and professional).
- “Why do you want to join the acture?”
- “Why are you interested in this specific role?”
- “Describe the time when you handle a hard customer call.”
- “What are your strengths and weaknesses?”
3. Practical evaluation:
- Since it is a voice process, there may be a small communication or voice evaluation. Apparently, speak with confidence and with a humble tone. Display your hearing skills.
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