- Job Title: Cloud Support Provider Engineer
- Salary: Not DisclosedÂ
- Location: BengaluruÂ
- Company: Lenovo
- Qualifications: Any Graduate
- Experience: 2Â –Â 5Â years
ABOUT LENOVO
Lenovo is a global generation enterprise acknowledged for designing, manufacturing, and promoting modern merchandise, including laptops, computers, smartphones, servers, and clever devices. Founded in 1984 in Beijing, China, Lenovo has grown to become one of the global’s largest PC manufacturers. The employer operates in more than 60 nations and has a presence in over one hundred eighty markets.
 Lenovo is identified for its commitment to pleasant, overall performance, and design, imparting answers that meet the desires of both customers and organizations. In addition to its hardware products, Lenovo makes a specialty of artificial intelligence (AI), cloud computing, and statistics center answers to power virtual transformation. The organization’s imaginative and prescient is to create a smarter era for all, emphasizing sustainability, inclusion, and innovation. Lenovo continues to guide the tech industry with its forward-questioning technique and diverse range of merchandise.
Job Description:
A Cloud Support Provider Engineer is chargeable for imparting professional aid and answers to clients making use of cloud-based total offerings, ensuring their cloud infrastructure and packages run smoothly, effectively, and securely. The position combines technical understanding, trouble-fixing, and customer service abilities to assist customers in maximizing their use of cloud technologies.
About the Role: This is a client-facing technical help position that demands a mixture of cloud knowledge, problem-fixing expertise, and the potential to construct and keep strong relationships with clients. The perfect candidate can have an ardor for cloud technology, a patron-first mindset and a dedication to handing over splendid technical support.
Key Responsibilities:
Technical Support & Troubleshooting:
- Provide professional-stage aid to customers facing issues with their cloud environments, applications, and offerings.
- Diagnose and troubleshoot complex technical troubles in cloud-based totally platforms, consisting of AWS, Azure, or Google Cloud.
- Identify root causes of technical issues, endorse answers, and make sure issues are resolved in a well-timed and efficient manner.
- Assist in resolving community, security, performance, and storage troubles impacting clients’ cloud infrastructure.
Cloud Infrastructure Management:
- Monitor customers’ cloud infrastructure to ensure top-quality overall performance, availability, and scalability.
- Assist customers with the setup, deployment, and configuration of cloud environments and services.
- Perform ordinary upkeep tasks like patching, gadget improvements, and monitoring resource usage to save you downtime.
Client Onboarding & Consultation:
- Guide customers through the preliminary setup of their cloud infrastructure, including making plans, configuring, and implementing cloud solutions.
- Offer expert consultation on best practices for cloud architecture, protection, and fee optimization.
- Work intently with clients to recognize their commercial enterprise desires and tailor cloud answers as a result.
Documentation & Reporting:
- Maintain precise documentation of purchaser interactions, technical troubles, answers furnished, and gadget configurations.
- Generate reports on gadget overall performance, utilization metrics, and incident resolutions for clients.
- Prepare information base articles, troubleshooting guides, and different technical resources to help customers and internal groups.
Collaboration & Escalation:
- Collaborate with different internal groups, which include builders, cloud architects, and account managers, to cope with complicated customer needs.
- Escalate unresolved or vital technical problems to higher-degree engineers or specialists.
- Act because of the number one factor of contact for customers for all cloud-associated technical guide inquiries.
Continuous Improvement:
- Stay updated with modern-day cloud technology, gear, and great practices.
- Participate in training programs, webinars, and workshops to decorate technical abilties and certifications.
- Contribute to inner information-sharing tasks, improving the cloud assist strategies and assets.
Skills & Qualifications:
- Bachelor’s diploma in Computer Science, Information Technology, or related field (or equal experience).
- Proven experience with cloud structures along with AWS, Microsoft Azure, or Google Cloud.
- Solid information on cloud networking, garage solutions, virtual machines, boxes, and protection protocols.
- Strong troubleshooting and hassle-fixing skills, with an eager eye for figuring out and resolving complicated technical troubles.
- Excellent conversation abilties to engage with clients, explain technical concepts, and deliver notable customer service.
- Experience with automation, scripting, and infrastructure-as-codeG., Terraform, and CloudFormation) is a plus.
- Familiarity with monitoring equipment, inclusive of CloudWatch, Azure Monitor, or Google Stackdriver, is an advantage.
Working Conditions:
This position may require periodic on-name help and a flexible schedule to handle purchaser requests across unique time zones.
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