Wipro Hiring Customer Support Associate 2025 handles customer queries via phone, email, or chat, ensuring efficient resolution and exceptional service. They manage inbound voice processes, maintain accurate records, and collaborate with internal teams for complex issues. Strong communication skills, proficiency in spoken and written English, and flexibility for rotational shifts are key requirements for this role.
- Company: Wipro
- Position: Customer Support Associate
- Location: Mumbai
- Experience Required: 1-3 Years
- Employment Type: Full Time, Permanent
- Salary: ₹ 2-3.25 Lacs P.A
Job Overview: Customer Support Associate
Wipro Limited is one of the leading global information technology, consulting, and business process services companies, founded in 1945. Headquartered in Bengaluru, India, Wipro has become a global leader in technology services, offering a wide array of services, including artificial intelligence, cloud computing, digital transformation, and more. It serves clients in diverse sectors, such as healthcare, retail, banking, manufacturing, and telecom, across six continents. Wipro is known for its emphasis on innovation, sustainability, and the development of next-generation digital products and services. With over 220,000 employees, Wipro has established a strong presence in the IT industry, providing cutting-edge solutions that cater to the dynamic needs of clients. A Customer Support Associate. The company’s robust corporate ethics, diversity, and inclusion efforts make it a preferred workplace for many individuals seeking long-term careers.
Key Responsibilities: Customer Support Associate
Customer Interaction and Support: Customer Support Associates are responsible for providing exceptional support to customers through various channels like phone calls, emails, and chat. Whether addressing inquiries or resolving technical issues, the main goal is to offer fast, efficient solutions that enhance customer satisfaction.
Inbound Voice Process: Handling inbound voice calls is a core aspect of this role. Associates will interact with customers seeking assistance for various issues. These may range from technical support to billing queries, and associates must ensure they provide prompt and accurate information.
Effective Communication: Strong communication skills are vital for this role, as associates must clearly explain complex issues to customers in a way that is easy to understand. Whether it’s via chat, email, or phone, maintaining a professional and empathetic tone is essential.
Problem-Solving: The ability to assess a situation, gather relevant information, and provide a practical solution is key. Some issues will be straightforward, while others may require critical thinking and escalation to internal teams for further resolution.
Escalation of Complex Iss use: When issues go beyond the scope of the Customer Support Associate’s knowledge or capabilities, it’s important to escalate the problem to relevant internal teams. A Customer Support Associate. This ensures the customer’s issue is handled efficiently and expertly.
Accurate Record Maintenance: Maintaining accurate records of customer interactions, issues, and solutions is essential. Associates use Customer Relationship Management (CRM) software to log all relevant information, ensuring that future follow-ups can be conducted smoothly and efficiently.
Collaboration with Internal Teams: Collaborating with other departments is often necessary to resolve complex issues. Customer Support Associates must work in tandem with technical teams, management, and other support functions to address customer needs.
Adapting to Shifts and Workflow: s: Customer support operates 24/7, and associates may be required to work flexible or rotational shifts, including weekends and holidays, to ensure continuous service to customers.
Skills Required:
Spoken English Proficiency: Since the job involves interacting with customers through voice calls, it is essential to have excellent spoken English skills to communicate effectively and ensure clarity in all conversations.
Written Communication Skills: Equally important are written communication abilities, especially when addressing customer queries through emails and chats. Associates should write clearly and concisely to ensure the customer fully understands the message.
Problem-Solving Abilities: Associates must be able to identify customer issues, analyze the problem, and provide an appropriate solution quickly. Strong critical thinking and troubleshooting skills are necessary to ensure customer satisfaction. Inbound Voice Process Experience Prior experience in an inbound voice process or BPO environment is highly beneficial. Understanding how to handle customer calls effectively and providing solutions in real-time is crucial for this role.
CRM Software Knowledge: Familiarity with Customer Relationship Management (CRM) systems is important. Associates must know how to use these tools to record customer interactions, track issues, and manage follow-up actions.
Customer Service Experience:1-3 years of experience in a customer support or BPO role is required. Candidates should have a proven track record of handling customer queries, resolving issues, and maintaining high levels of customer satisfaction.
Multitasking and Time Management: The ability to manage multiple customer interactions simultaneously, while keeping track of essential details, is an important skill for this role. Associates monitor tasks efficiently to meet performance targets.
Flexibility and Adaptability: Since the position often requires rotational shifts, including night shifts, weekends, and holidays, associates must be willing to adapt their schedules to meet business needs. A Customer Support Associate Additionally, adaptability in handling various types of customer queries is a must.
Teamwork: While much of the work is customer-facing, associates must work closely with other departments and teams within the company. The ability to collaborate and communicate with internal stakeholders is key to resolving more complex issues.
Working Conditions:
Office Environme not: Most Customer Support Associates work in a well-equipped office environment, complete with the necessary tools and software to handle customer inquiries.
Rotational Shifts: The role requires working rotational shifts, including night shifts and weekends, as customer service is often a 24/7 operation.
Workload: The workload can vary depending on the volume of customer inquiries. A Customer Support Associate. Some days may be busier than others, and associates must be prepared to handle high call volumes during peak times.
Supportive Team Culture: Wipro is known for its collaborative culture, and associates can rely on strong support from their peers and management to help resolve issues efficiently.
Work-from-Home Flexibility: Depending on the nature of the work and current company policies, there may be opportunities to work from home, particularly for email or chat-based support roles.
Why Join Wipro as a Customer Support Associate?
Global Brand: Wipro is a well-established global IT services company, which adds credibility to your professional experience and opens doors for career advancement.
Career Growth Opportunities: Wipro offers plenty of career development options.Wipro Hiring Customer Support Associate. Starting as a Customer Support Associate, employees can move into supervisory roles, technical support, or even cross-functional departments within the organization.
Comprehensive Training Programs: Wipro provides extensive training for Customer Support Associates, ensuring that they are well-prepared to handle customer queries and use the necessary tools.
Competitive CCompensation The salary range for this role is ₹2 Lacs to ₹3.25 Lacs per annum, which is competitive for the industry, especially for candidates with 1-3 years of experience.
Inclusive Work Culture e Wproo is known for its commitment to diversity and inclusion, promoting a welcoming and respectful work environment for all employees.
Work-Life Balance: Despite the rotational shifts, Wipro offers a good work-life balance through flexible work arrangements and support systems for employees.
Health and Wellness Benefits W pro provides medical insurance, health benefits, and employee wellness programs to ensure the well-being of its workforce.
Job Security: With a global presence and consistent demand for customer service, Wipro offers stable and secure employment.
How To Apply For Customer Support Associate:
To apply for the Customer Support Associate role at Wipro, visit Wipro’s official careers website or trusted job portals like LinkedIn or Naukri. Create a profile, search for “Customer Support Associate,” and submit your application by uploading your resume and completing the required forms. Wipro Hiring Customer Support Associate. E ensure your resume highlights relevant experience, especially in customer service and communication skills.
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